Luis González.
Luis González AI Engineer · Operations & Reliability

AI for operations. Answers you can audit.

I build knowledge graphs, agents and evaluation pipelines on top of production systems. My background is SRE, so I care about what happens after the demo.

In production · my current work
5,000+knowledge graph queries from 9 engineers
90%of those queries come through AI agents
88%answered with data
0.6 sp50 query latency
Real figures from my current role at a global pharma company. How it works
99.97%availability on a platform running ~3,000 automated jobs a day
−90%time to assign incidents, with a machine learning classifier
since 2023teaching Python, data analysis and DevOps
// SRE

Reliability first, in pharma

I led an SRE team from 2022 to 2025. Now I work as an AIOps engineer on the same kind of systems: they must hold up, and we must find out before users do.

  • Observability and incident response with Splunk ITSI and PagerDuty
  • Automation with Rundeck, Ansible and Python
  • CI/CD and Kubernetes, with measured availability targets
  • AI for operations: classify, prioritise and diagnose
99.97%

Automation platform

About 3,000 jobs a day, deployed on Kubernetes with Ansible and Jenkins. Custom plugins for Splunk, ServiceNow and Vault.

−90%

Autodispatcher

A neural network classifies ServiceNow incidents and assigns them to the right engineer. Assigning a ticket now takes 90% less time.

600+

Bulk changes without mistakes

Automations so teams can update hundreds of AWS accounts at once, with guides and demo sessions.

// Teaching

I teach what I use every day

Python since 2023, DevOps since 2024, and now AIOps and LLM agents. Every course has its open repository.

See all courses →

// Contact

Hiring for AI, SRE or platform engineering?

Write to me or find me on LinkedIn. I am happy to go through any of these systems in detail.